Game of the Year Edition bonus items? - Page 2 - Guild Wars Forums

Jaxxxon · Sep 09, 2006, 11:43 AM // 11:43

Ok, can you keep me updated if you find anything out? I'm not sure what else to do besides the email to support, and as I said, I got a pretty generic non-response that wasn't really any help at all. If you're talking with someone, let them know that me and my friend are having this same problem as well, so it's not just you. If they tell you how we can fix it, please let me know

Knightsaber Sith · Sep 11, 2006, 11:12 PM // 23:12

Alrighty, it seems I was right when I guessed that the serial keys for the GOTY package were registering as Standard Edition keys. I have to ship them the box and receipt and they should have it resolved soon. I assume they just want to see the box and receipt to make sure I'm not trying to scam them. But as you actually made a new account with your key, I'm not sure if they would be able to help you in the same way. Anyway, here's the latest email I got:

--------------------------------------------------------------------------
Response (Mandy) 09/11/2006 04:39 PM
Hello,

Thank you for providing that information. In researching the access key you provided, we have found it to be a Standard Edition Prophecies Access Key instead of a Game of the Year Edition Access Key. For us to assist you with this issue, we will need you to follow the instructions provided below.

Mail your game box with all contents and a copy of your sales receipt for the purchase of your Guild Wars Game Of The Year game package to:

ATTN: Account Support
6801 N. Capital of Texas Hwy.
Bldg. 1, Ste. 102
Austin, TX 78731

Be sure to include your e-mail address and this ticket number (xxxxxx-xxxxxx) with the requested materials you are mailing to us. Photocopies of the access key insert will not be accepted; you must send us the original. Note: You may wish to purchase some form of ???tracking??? on your mail, as we cannot be responsible for lost or misdirected mail.

After you have mailed the requested materials, please reply to this e-mail to let us know that you have mailed the materials, and provide this additional information:

Your real name:
The 25-digit access key you received:
Store name and location where you purchased your copy of Guild Wars :
E-mail address you used to create your account (if applicable):

Once the requested materials and information have been received and verified, you will receive a reply to your e-mail providing you with further information. Please allow us 2 to 3 business days from our receipt of your mailed items to resolve this issue.

Thanks again for you interest in and support of Guild Wars.

Regards,
The Guild Wars Support Team
--------------------------------------------------------------------------

douchemcduck · Sep 12, 2006, 02:23 AM // 02:23

type in /presale, it will give you all weapons for that character, you can do that with every character to get them all customized weapons, also if you delete one by mistake, typing /presale again will get them back

Knightsaber Sith · Sep 12, 2006, 03:06 AM // 03:06

Quote:

Originally Posted by douchemcduck

type in /presale, it will give you all weapons for that character, you can do that with every character to get them all customized weapons, also if you delete one by mistake, typing /presale again will get them back

WOW; you obviously didn't read this thread at all

moron

Bibblenorn · Sep 12, 2006, 05:26 AM // 05:26

So basically, you have to pay extra (the shipping fees) to get items you were promised on purchase. I was going to buy a copy for my brother, but maybe it would be best to wait a bit.

Jaxxxon · Sep 12, 2006, 12:43 PM // 12:43

Thanks for the response, but ugh. That's kind of a pain to do all of that. You would think that they could do a little checking to see that it is a mistake on their part, and they would just add the crap to your account, and not make you have to go thru all of that. I'd like the special weapons, but I'm not sure I want to go through all of that trouble to do that.

You did let them know that this was a problem with two other people as well, right? You think they would just check it out on their own and see that it is more widespread than just one or two people getting the wrong keys.

Knightsaber Sith · Sep 12, 2006, 01:03 PM // 13:03

Well I think they just want to see the box and receipt and the serial key envelope with GOTY written on it to be sure I'm not trying to scam them. Otherwise any dork could go out and buy the Standard Edition and claim it was the Collector's Edition.

Jaxxxon · Sep 12, 2006, 01:55 PM // 13:55

From what I can tell, most places (at least many of the online retailers) are selling GoTY editions in place of the "original" game now anyway. IE, if you buy "Guild Wars" from Amazon, you will get the GoTY edition. You would think that you could just send in your receipt, and if it was bought relatively recently, they could just assume that it was a GoTY edition.

Oh well, unfortunately I don't think I will be able to go to all of that trouble. But if you do speak with them again, just let them know that some other people had this issue, so hopefully they will understand that it's not just a one-time chance occurrence, so maybe they will find a way to make a fix more readily available.

Knightsaber Sith · Sep 21, 2006, 03:05 PM // 15:05

Well I finally got it all worked out. It took 13 days but a lot of that was probablly my game box being shipped and there was a weekend or two in there as well. I still have the same key and everything but they somehow fixed it so it reads as GOTY.

I mentioned other people were having the same problem but they didn't even comment on that. If you could ship them your game box and a copy of the receipt; I'm sure they could fix it for you.

Sep 12, 2006, 01:03 PM // 13:03	#27
Knightsaber Sith Furnace Stoker Join Date: Aug 2006 Guild: Few Fallen Heroes [FFH] Profession: W/E	Well I think they just want to see the box and receipt and the serial key envelope with GOTY written on it to be sure I'm not trying to scam them. Otherwise any dork could go out and buy the Standard Edition and claim it was the Collector's Edition. Last edited by Knightsaber Sith; Sep 12, 2006 at 01:05 PM // 13:05..

Sep 09, 2006, 11:43 AM // 11:43	#21
Jaxxxon Ascalonian Squire Join Date: Sep 2006	Ok, can you keep me updated if you find anything out? I'm not sure what else to do besides the email to support, and as I said, I got a pretty generic non-response that wasn't really any help at all. If you're talking with someone, let them know that me and my friend are having this same problem as well, so it's not just you. If they tell you how we can fix it, please let me know

Sep 11, 2006, 11:12 PM // 23:12	#22
Knightsaber Sith Furnace Stoker Join Date: Aug 2006 Guild: Few Fallen Heroes [FFH] Profession: W/E	Alrighty, it seems I was right when I guessed that the serial keys for the GOTY package were registering as Standard Edition keys. I have to ship them the box and receipt and they should have it resolved soon. I assume they just want to see the box and receipt to make sure I'm not trying to scam them. But as you actually made a new account with your key, I'm not sure if they would be able to help you in the same way. Anyway, here's the latest email I got: -------------------------------------------------------------------------- Response (Mandy) 09/11/2006 04:39 PM Hello, Thank you for providing that information. In researching the access key you provided, we have found it to be a Standard Edition Prophecies Access Key instead of a Game of the Year Edition Access Key. For us to assist you with this issue, we will need you to follow the instructions provided below. Mail your game box with all contents and a copy of your sales receipt for the purchase of your Guild Wars Game Of The Year game package to: ATTN: Account Support 6801 N. Capital of Texas Hwy. Bldg. 1, Ste. 102 Austin, TX 78731 Be sure to include your e-mail address and this ticket number (xxxxxx-xxxxxx) with the requested materials you are mailing to us. Photocopies of the access key insert will not be accepted; you must send us the original. Note: You may wish to purchase some form of ???tracking??? on your mail, as we cannot be responsible for lost or misdirected mail. After you have mailed the requested materials, please reply to this e-mail to let us know that you have mailed the materials, and provide this additional information: Your real name: The 25-digit access key you received: Store name and location where you purchased your copy of Guild Wars : E-mail address you used to create your account (if applicable): Once the requested materials and information have been received and verified, you will receive a reply to your e-mail providing you with further information. Please allow us 2 to 3 business days from our receipt of your mailed items to resolve this issue. Thanks again for you interest in and support of Guild Wars. Regards, The Guild Wars Support Team --------------------------------------------------------------------------

Sep 12, 2006, 02:23 AM // 02:23	#23
douchemcduck Pre-Searing Cadet Join Date: Sep 2006 Guild: The Lord's Wrath [TLW] Profession: W/Mo	type in /presale, it will give you all weapons for that character, you can do that with every character to get them all customized weapons, also if you delete one by mistake, typing /presale again will get them back

Sep 12, 2006, 05:26 AM // 05:26	#25
Bibblenorn Frost Gate Guardian Join Date: Aug 2005 Guild: Miendrak'el Myrth [MeM]	So basically, you have to pay extra (the shipping fees) to get items you were promised on purchase. I was going to buy a copy for my brother, but maybe it would be best to wait a bit.

Sep 12, 2006, 12:43 PM // 12:43	#26
Jaxxxon Ascalonian Squire Join Date: Sep 2006	Thanks for the response, but ugh. That's kind of a pain to do all of that. You would think that they could do a little checking to see that it is a mistake on their part, and they would just add the crap to your account, and not make you have to go thru all of that. I'd like the special weapons, but I'm not sure I want to go through all of that trouble to do that. You did let them know that this was a problem with two other people as well, right? You think they would just check it out on their own and see that it is more widespread than just one or two people getting the wrong keys.

Sep 12, 2006, 01:55 PM // 13:55	#28
Jaxxxon Ascalonian Squire Join Date: Sep 2006	From what I can tell, most places (at least many of the online retailers) are selling GoTY editions in place of the "original" game now anyway. IE, if you buy "Guild Wars" from Amazon, you will get the GoTY edition. You would think that you could just send in your receipt, and if it was bought relatively recently, they could just assume that it was a GoTY edition. Oh well, unfortunately I don't think I will be able to go to all of that trouble. But if you do speak with them again, just let them know that some other people had this issue, so hopefully they will understand that it's not just a one-time chance occurrence, so maybe they will find a way to make a fix more readily available.

Sep 21, 2006, 03:05 PM // 15:05	#29
Knightsaber Sith Furnace Stoker Join Date: Aug 2006 Guild: Few Fallen Heroes [FFH] Profession: W/E	Well I finally got it all worked out. It took 13 days but a lot of that was probablly my game box being shipped and there was a weekend or two in there as well. I still have the same key and everything but they somehow fixed it so it reads as GOTY. I mentioned other people were having the same problem but they didn't even comment on that. If you could ship them your game box and a copy of the receipt; I'm sure they could fix it for you.